About QuickRes

QuickRes offers a simple way to get confidential and friendly sexual health services in Zambia!


Click to learn more: How to Use | Services | Privacy and Data Use | About Us | Contact


How to Use QuickRes

QuickRes is a website that allows you to book appointments for health services in Zambia so you can live a healthy life! Unsure what services are right for you? Start by taking the simple 10-question risk assessment which will recommend services fit to your needs. After booking, save your appointment information and arrive at the clinic for your date and time for you to receive services and next steps from a doctor.

Available Services

  • Risk assessment: Easy 10 question survey to self-assess your sexual health needs and receive tailored recommendations for HIV services.
  • HIV testing: Book an appointment for HIV self-testing or standard HIV rapid testing at a Wellness Centre or mobile clinic.
  • STI testing & treatment: Book an appointment at a facility or mobile clinic to consult with a physician about your symptoms to diagnose sexually transmitted infections (STIs) such as Chlamydia, Gonorrhea, Herpes, HPV (genital warts), and Syphilis and prescribe you treatment. 
  • PrEP: Pre-Exposure Prophylaxis (PrEP) is a daily pill that prevents an HIV negative person from contracting HIV. Book an appointment to meet with a physician to see if PrEP is right for you.
  • PEP: Post-Exposure Prophylaxis (PEP) is available to prevent HIV from establishing an infection in the body and is given to persons who may have recently been exposed to HIV within the last 72 hours. Book an appointment and call us immediately to ensure you can access PEP.
  • HIV treatment (ART): People living with HIV can book an appointment to consult with a physician to start HIV treatment (ART) or re-start treatment for clients with recent interruption in their treatment.
  • Viral load testing: People living with HIV can book their next viral load test with us to determine if the virus is “undetectable”, which prevents HIV transmission.
  • Counseling services: Book an appointment for a consultation with our psychologist who can help with mental health, nutrition and HIV treatment adherence and general counseling needs.
  • Family planning services: Book an appointment for family planning services with our community-based distributers or health care providers at our wellness centre.
  • Voluntary Medical Male Circumcision (VMMC): HIV negative males can book a consultation to learn more about available VMMC service that can reduce risk of HIV transmission.
  • Violence services (GBV or IPV): Book or call for support if you experience any kind of violence. Services include support and referral for counseling, protection, health and legal services.
  • Condoms and water-based lubricants: Book an appointment for “call me back” and an outreach worker will call you and you can ask them about how to access condoms and lubricant.
  • Economic Strengthening: Book an appointment for “call me back” and an outreach worker will call you and you can ask about to get more information on the Economic Strengthening activities and support groups.

Privacy and Data Use Policy

Client confidentiality is extremely important for all programs and clinics offering HIV services on QuickRes. Trained management, outreach and counselling staff in Zambia carefully support clients and handle their information securely. Our clinical partners are nationally accredited and follow health information guidelines set by the Ministry of Health.
The information you share while using QuickRes helps you find and access sexual health services. Learn more about how this data is protected and used below:
  • Responses on the risk assessment: The risk assessment helps you receive tailored service recommendations. Your responses to these questions are not shared with clinic staff. HIV program staff may use aggregate summary from the risk assessment to ensure all types of populations can access and receive services through QuickRes.
  • Phone number: QuickRes requires a valid cell phone number for each client to book an appointment. The phone number is used to send clients their appointment confirmation by SMS and to receive free follow-up services from a confidential case manager. Phone number is shared only with the clinic where appointment is booked along with an assigned case manager and outreach worker.
  • Clinical data: Service providers offering appointment booking through QuickRes may also report on QuickRes the services provided to clients during their appointment. Each client is assigned a case manager who can securely view client’s data in QuickRes to better support clients ongoing health needs and service access.
  • Clinical partners: QuickRes refers clients to a range of government, private, and community health centers who follow national guidelines and are regulated by the Ministry of Health.
  • Added safeguards: QuickRes uses a range of security measures to protect clients and data including using SQL, an encrypted server, and password protected user logins.

About Us

QuickRes is made possible by the generous support of the American people through the United States Agency for International Development (USAID) and the U.S. President's Emergency Plan for AIDS Relief (PEPFAR) and implemented by FHI 360. Several different HIV projects use QuickRes across several countries.
QuickRes is used in Zambia by the USAID Open Doors Project and implemented by Zambia Health Education and Communication Trust (ZHECT) and seven community resource partners, including Tubombelepamo in Kapirimposhi, Titandizeni Umoyo in Kabwe, Dignitate Zambia Limited (DZL) in Solwezi, Key Population Alliance Zambia (KPAZ) in Kitwe, The Lotus Identity (TLI) in Chililabombwe, Women Alliance for Equality (WAFE) in Lusaka, Zambian Network of Religious Leaders Affected by HIV (ZANERERA+) in Lusaka.

Contact Us

Have a question? Start a chat with our trained staff by clicking on "home" then select "start" and then click "chat". You can then select to start a chat on Facebook Messenger or WhatsApp.