About QuickRes

Note: QuickRes in Kenya facilitates access to health services permitted by the US government’s limited waiver to resume life-saving HIV care and treatment and PMTCT activities. However, some partners and providers may independently use QuickRes to offer additional health services that are neither funded nor supported by the US government. 

About Us

QuickRes (www.quickres.org) enables individuals in Kenya to easily find and book appointments for various health services. QuickRes was initially introduced in Kenya through support from the LINKAGES and EpiC projects, funded by PEPFAR and USAID. These projects have since concluded, and the local community organizations MPEG now serve as the local controller responsible for managing QuickRes use within Kenya as accessed through QuickRes.org/254. FHI 360, an international nonprofit dedicated to improving global health and well-being, continues as the global administrator of QuickRes.

QuickRes Client Terms of Use Policy (Kenya)

Introduction

QuickRes facilitates booking health service appointments in Kenya. Appointment details are shared with service providers and client support staff to assist clients and document health services received. The local controller for QuickRes is MPEG. FHI 360 remains the global QuickRes controller. QuickRes data collection complies with Kenya’s Data Protection Act (2019). All QuickRes users consent to this policy upon using the platform.

Contents:

  1. Key terms

  2. How we collect your information

  3. Information we collect and its usage

  4. Sharing your information

  5. Securing your information

  6. Communications from QuickRes

  7. Managing communication preferences

  8. Accessing or deleting your information

  9. Minimum legal age

  10. Contacting QuickRes

 

1. Key Terms

  • Personally Identifying Information (PII): Data uniquely identifying individuals, such as name, phone number, birthdate, health data, gender, IP address, and device ID.

  • Controllers: Entities determining the use of personal data collected via QuickRes. In Kenya, MPEG is the local controller; FHI 360 is the global controller.

  • Clients ("you"): Users who book health services through QuickRes.

  • Service Providers: Qualified professionals delivering health services booked via QuickRes.

  • Client Support Staff: Staff assisting clients with appointments and follow-ups.

2. How We Collect Your Information

  • Direct submission when booking appointments or through consent-based entry by support staff.

  • Automatically collected limited data like IP address, location, and device details for site analytics.

3. Information We Collect and Its Usage

  • Appointment Details: Name, phone number, birthdate, services requested, enabling reminders and service validation.

  • Demographic Data: Optional information (gender identity, membership in specific populations) for equitable service delivery.

  • Sexual Health Assessment: Optional confidential assessment recommending health services.

  • Service Access Details: Documenting service attendance and treatments for quality assurance.

  • Client Feedback: Optional feedback improving service quality.

  • Location Data: Optional browser-based location data enhancing user experience (not stored).

  • Cookies/Tracking Data: Site analytics for performance improvement.

4. Sharing Your Information

  • Shared only with assigned providers and support staff.

  • No sharing of individual-level data with government or third parties without explicit consent, except aggregate, non-identifiable data.

  • Clients consent to their data being securely stored in QuickRes’ cloud servers outside Kenya for global controller management purposes.

5. Securing Your Information

  • Data protection via SSL encryption, secure servers, encrypted backups, and password-protected access.

  • Only authorized, trained personnel have access to client data.

  • Phone numbers encrypted and individually decrypted when required for direct communication.

6. Communications from QuickRes

  • Automated SMS/WhatsApp messages confirming, reminding, and following up on appointments.

  • Updates on health service availability or relevant campaigns.

  • Direct communications by service providers and client support staff when necessary.

7. Managing Communication Preferences

  • Opt-out options available during appointment booking.

  • Clients can update contact preferences via their assigned service provider or by contacting QuickRes directly.

8. Accessing or Deleting Your Information

  • Contact your service provider or client support staff directly.

  • Alternatively, email privacy@fhi360.org for assistance. Requests handled within 10 days after verification.

9. Minimum Legal Age

  • QuickRes is accessible to individuals aged 18 and above. Service providers may verify age independently, requiring identification and guardian consent for younger clients.

10. Contact us

MPEG (local controller):

  • Email: tkmpeg@gmail.com 
  • Phone: +254792948725
  • Office: Located in Thika, Nairobi, Kenya

FHI 360 (global controller):

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